Refund policy

We want you to love frelo. If you are not happy with your order, we offer a 30-day satisfaction guarantee from the day it arrives.

How it works. Email us at hello@tryfrelo.com with your order number within 30 days and we will make it right. Because frelo is a food product, you do not need to mail anything back.

Refunds. Once your request is approved, your refund goes to your original payment method, typically within 5 to 10 business days depending on your bank.

Damaged, melted, or wrong items. If your order arrives damaged, melted, or incorrect, email hello@tryfrelo.com with your order number and a photo if you can, and we will send a replacement or refund right away.

Subscriptions. You can pause, skip, or cancel your subscription anytime from your account, with no fees. If a subscription order has already shipped, reach out and we will help.

We ship and sell within the United States only. Questions? We are here at hello@tryfrelo.com.